Refund policy

# Return and Refund Policy

Thank you for shopping at [Thinker's Loom]. Please review our policy regarding returns and refunds carefully before making a purchase.

## All Sales Are Final
Due to the nature of our products and operations, **all sales are final**. We do not accept returns or offer refunds for non-defective items, size changes, or simple change-of-mind requests once an order has been completed and dispatched.

## Damaged, Defective, or Incorrect Items
We take great care in inspecting and packaging every order. However, if your item arrives damaged, defective, or if you receive the wrong product, we are here to make it right.

### Reporting Process
1. Contact us within **48 hours** of package delivery at [hello@thinkersloom.com] with your order number.
2. Provide clear photos or a brief video demonstrating the damage, defect, or wrong item received.
3. Include clear images of the shipping label and outer packaging.

### Resolution
Once we review and verify your request:
- **Replacement:** If stock is available, we will issue a replacement item at no extra charge.
- **Refund:** If the item is out of stock, a full refund will be processed back to your original payment method within 5–7 business days.

## Non-Returnable Conditions
We cannot accept claims if:
- The issue is reported after the 48-hour delivery window.
- The product shows signs of use, wear, washing, or altercation.
- The original packaging, tags, or labels have been removed or discarded.

## Order Cancellation Policy
Once an order is placed and confirmed, it enters processing immediately and cannot be canceled or modified.

## Questions
If you have any questions or require assistance with an order issue, please reach out to our team at [hello@thinkersloom.com].